We offer free shipping to anywhere in the continental USA.
Unfortunately, we can't offer free shipping to our international customers as it's just too darn expensive. However, we can help a little by automatically subtracting $20 off of your calculated shipping price at checkout. To clarify, $20 is automatically applied to all international shipping prices calculated at checkout.
We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, we will gladly pay return UPS shipping for a full refund or exchange. We just ask that you return it within 90 days and use the original packaging.
To request a return, fill out the Request a return form to request a return authorization. Please include the order number and item(s) you wish to return.
Unfortunately, we can't afford to be so generous with our international customers due to super expensive shipping costs. Wish we could. (Having said that, please let us know your situation. We certainly want to be fair and for you to be totally happy with your Understands experience.)
Guaranteed for life
If there is ever a problem with one of our products caused by poor workmanship or faulty material, we will repair or replace it free of charge. Just call and let us know what is going on.