How can I view and track orders?Log in to view your order history, order status and tracking numbers.
What are the payment options?
For your convenience, we accept PayPal and the following major credit cards: Visa, Mastercard, American Express and Discover
Can I cancel my order?
Sure, if we have not shipped it yet. Just call 833-878-2637 for fastest response.
Do you ship internationally?
By default, we only ship to USA and Canada. Having said that, talk to us. Let us know your situation. We will ship anywhere in the world if you pay for shipping (which for most people is cost prohibitive –e.g., more expensive than the product itself).
What does shipping cost?
Shipping is free within the continental US. Canadian customers can use the 'CANADASHIPPING' discount code to receive a $15 discount off of shipping costs (which is approximately equal to our cost to ship within the continental US).
Where does your urban wood come from?
To this point our urban wood has come exclusively from Northern Illinois and Southern Wisconsin. However, we are thinking about sourcing urban wood from unique locations around North America and creating 'special' collections based on those locations. Let us know if you like that idea.
Do you use urban wood exclusively?
We use urban wood as much as possible. We use a birch plywood (that is not urban wood) out of necessity for a few structural parts in stands that require extra strength and stability. Also, we make two products that are made primarily from birch plywood –THE RAY and BOLT. THE RAY was our very first design, before we 'discovered' urban wood. BOLT is made from leftover plywood pieces. Our focus is urban wood.